Udhar Payment Reminder Messages for Petrol Pump Customers (Hindi and English)
उधार की याद दिलाने के लिए तैयार WhatsApp मैसेज
4 min read ·
A good udhar reminder has three things: the customer's name, the exact balance, and an easy way to pay. It is polite, short, and sent at a sensible hour. Below are ready-to-send WhatsApp messages for petrol pump credit customers in Hindi and English, for the first reminder, the follow-up and the final notice. Copy them, change the name, amount and pump name, and send.
What makes a reminder work
- Exact amount. "Rs.42,770 pending as on 13 Nov" gets paid. "Please clear your dues" gets ignored.
- Dates. The date of the last fill and the date up to which the balance is counted.
- A way to pay right now. Your UPI ID or a note that cash is fine at the pump.
- One ask. Do not mix a reminder with a new offer or a complaint.
- Respect. Most credit customers are transporters and businesses you want to keep. The tone should let them pay without losing face.
First reminder (when the balance is ready)
Hindi
नमस्ते शर्मा जी, हीरा जी पेट्रोलियम से। 13 नवंबर तक आपका पेंडिंग बैलेंस ₹42,770 है (आख़िरी फ़िल 10 नवंबर, 120 L HSD)। सुविधा हो तो UPI 98xxxxxx@upi पर या पंप पर कैश दे दीजिए। धन्यवाद।
English
Hello Sharma ji, This is Hira Ji Petroleum. Your pending balance as on 13 Nov is Rs.42,770 (last fill 10 Nov, 120 L HSD). You can pay by UPI to 98xxxxxx@upi or in cash at the pump. Thank you.
Follow-up (one week after due)
Hindi
नमस्ते शर्मा जी, याद दिलाने के लिए: ₹42,770 का बैलेंस अभी बाक़ी है। कृपया इस हफ़्ते क्लियर कर दें, ताकि आगे की सप्लाई में कोई रुकावट न आए। UPI: 98xxxxxx@upi हीरा जी पेट्रोलियम
English
Hello Sharma ji, A reminder that Rs.42,770 is still pending. Please clear it this week so your supply continues without a break. UPI: 98xxxxxx@upi Hira Ji Petroleum
Final notice (30 days or more)
Hindi
शर्मा जी, नमस्ते। ₹42,770 का बैलेंस 30 दिन से ज़्यादा पुराना हो गया है। कृपया 3 दिन के अंदर भुगतान करें। उसके बाद नई उधार सप्लाई रोकनी पड़ेगी, जो हम नहीं चाहते। कोई दिक़्क़त हो तो कॉल करें: 98xxx xxxxx हीरा जी पेट्रोलियम
English
Sharma ji, hello. The balance of Rs.42,770 is now more than 30 days old. Please pay within 3 days. After that we will have to pause credit supply, which we would rather not do. If there is any problem, call us: 98xxx xxxxx Hira Ji Petroleum
Payment received: close the loop
When the money comes, say so. It confirms the amount, prevents double payment, and makes the next reminder easier to send.
धन्यवाद शर्मा जी, ₹30,000 मिल गए। नया बैलेंस ₹12,770 है। Thank you Sharma ji, Rs.30,000 received. New balance Rs.12,770.
Sending from Fuel Pump Book
Each customer's balance in the app is their Pending Due sales minus the payments you have recorded. On the customer's page, one tap opens WhatsApp with the reminder written for you, including the balance and your pump's name. You check it and press send. It uses your own WhatsApp number, so it costs nothing. The ledger itself is explained in managing credit customers.
Common questions
What is the best time to send a payment reminder?
A working day, late morning. Avoid late night, Sundays and festival days. For transporters, the first week of the month works well because their own customers pay around then.
How often should I remind a credit customer?
Once when the bill is ready, once a week after the due date, and a firmer note at 30 days. More than that annoys the customer without bringing money sooner.
Should I send the reminder on WhatsApp or SMS?
WhatsApp. It is read, it carries the exact balance, and the customer can pay by UPI from the same phone. SMS works as a backup for customers who are not on WhatsApp.
Can I send reminders from the app for free?
Yes. Fuel Pump Book opens WhatsApp on your phone with the customer's balance already written into the message. There is no SMS charge and no per-message fee; it uses your own WhatsApp.